Applications Support Engineer

Incident management

Role:

• Operate the systems portfolio on client premises – custom applications running on Windows and Linux servers in a 24x7 environment (including shifts)

Responsibilities:

• Incident management and resolution following Standard Operating Procedures (SOP)
• Alert management from automated systems
• Manage escalation of issues to other teams and ensure resolution is reached
• Monitoring the environments in portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
• Evaluate the need of and deficiencies including capacity and performance management and planning
• Interface with the internal clients

Critical Hiring Criteria:

• Previous relevant experience with Linux or Microsoft Enterprise solutions.
• Proficiency in spoken and written English
• Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:
Microsoft Windows Server (2008 R2 and above) or Linux (Centos and RedHat)
Microsoft IIS 7.5/8 / Apache
Microsoft SQL Server (2012, 2014)
Monitoring tools and principles
Microsoft Powershell
• Very good understanding of IT processes (Incident and Problem management, Change management). Ideally ITIL Foundation certified.

Application:

If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: E-mail