Applications Support Engineer

Incident management


• Operate the systems portfolio on client premises – custom applications running on Windows and Linux servers in a 24x7 environment (including shifts)


• Incident management and resolution following Standard Operating Procedures (SOP)
• Alert management from automated systems
• Manage escalation of issues to other teams and ensure resolution is reached
• Monitoring the environments in portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
• Evaluate the need of and deficiencies including capacity and performance management and planning
• Interface with the internal clients

Critical Hiring Criteria:

• Previous relevant experience with Linux or Microsoft Enterprise solutions.
• Proficiency in spoken and written English
• Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:
Microsoft Windows Server (2008 R2 and above) or Linux (Centos and RedHat)
Microsoft IIS 7.5/8 / Apache
Microsoft SQL Server (2012, 2014)
Monitoring tools and principles
Microsoft Powershell
• Very good understanding of IT processes (Incident and Problem management, Change management). Ideally ITIL Foundation certified.


If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: E-mail