Level 2 Infrastructure Operations Engineer

Role:

• Operate a state of the art infrastructure and systems for different customers - in a shift rotation (24x7)

Responsibilities:

• Incident management and resolution following Operations Management Manuals (OMMs), internal knowledgebase and procedures
• Alert management from automated systems
• Manage escalation of issues to other teams and ensure resolution is reached
• Take part in scheduled maintenance activities related to change requests, such as patching, application maintenance, HW and SW upgrades
• Evaluate the need of and deficiencies including capacity and performance management and planning
• Interface with the internal and external clients

Critical Hiring Criteria:

• Previous relevant experience with Virtualization (VMWare, Hyper-V) and Microsoft Windows Server
• Very good English language
• Familiar with (or good understanding of similar technologies – minimum 1 year experience per technology) of at least 2 of the following:
· Virtualization Solutions – clustered VMWare VSphere, Microsoft Hyper-V
· Microsoft Windows Server 2008R2 and above
· Microsoft Exchange 2007 and above
· Microsoft SQL Server
· Linux platforms, RedHat or Debian based
· Networking Services (switching, routing, firewall)
· Security Services (Enterprise Antivirus solutions), Firewall / IPS / IDS
· Microsoft Powershell / Bash Scripting
• Very good understanding of IT processes (Incident and Problem management, Change management). Ideally, ITIL Foundation certified.

Application:

If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: E-mail