Level 2 Infrastructure Operations Engineer

Role:

  • Operate a state of the art infrastructure and systems for different customers - in a shift rotation (24x7).

Responsibilities:

  • Incident management and resolution following Operations Management Manuals (OMMs), internal knowledgebase and procedures
  • Alert management from automated systems
  • Manage escalation of issues to other teams and ensure resolution is reached
  • Take part in scheduled maintenance activities related to change requests, such as patching, application maintenance, HW and SW upgrades
  • Evaluate the need of and deficiencies including capacity and performance management and planning
  • Interface with the internal and external clients

Critical Hiring Criteria:

  • Previous relevant experience with Virtualization (VMWare, Hyper-V) and Microsoft Windows Server
  • Very good English language
  • Familiar with (or good understanding of similar technologies – minimum 1 year experience per technology) of at least 2 of the following:

    ·    Virtualization Solutions – clustered VMWare VSphere, Microsoft Hyper-V

    ·         Microsoft Windows Server 2008R2 and above

    ·         Microsoft Exchange 2007 and above

    ·         Microsoft SQL Server

    ·         Linux platforms, RedHat or Debian based

    ·         Networking Services (switching, routing, firewall)

    ·         Security Services (Enterprise Antivirus solutions), Firewall / IPS / IDS

    ·         Microsoft Powershell / Bash Scripting
  • Very good understanding of IT processes (Incident and Problem management, Change management). Ideally, ITIL Foundation certified.

Application:

If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: E-mail