Level 2 Infrastructure Operations Engineer


  • Operate a state of the art infrastructure and systems for different customers - in a shift rotation (24x7).


  • Incident management and resolution following Operations Management Manuals (OMMs), internal knowledgebase and procedures
  • Alert management from automated systems
  • Manage escalation of issues to other teams and ensure resolution is reached
  • Take part in scheduled maintenance activities related to change requests, such as patching, application maintenance, HW and SW upgrades
  • Evaluate the need of and deficiencies including capacity and performance management and planning
  • Interface with the internal and external clients

Critical Hiring Criteria:

  • Previous relevant experience with Virtualization (VMWare, Hyper-V) and Microsoft Windows Server
  • Very good English language
  • Familiar with (or good understanding of similar technologies – minimum 1 year experience per technology) of at least 2 of the following:

    ·    Virtualization Solutions – clustered VMWare VSphere, Microsoft Hyper-V

    ·         Microsoft Windows Server 2008R2 and above

    ·         Microsoft Exchange 2007 and above

    ·         Microsoft SQL Server

    ·         Linux platforms, RedHat or Debian based

    ·         Networking Services (switching, routing, firewall)

    ·         Security Services (Enterprise Antivirus solutions), Firewall / IPS / IDS

    ·         Microsoft Powershell / Bash Scripting
  • Very good understanding of IT processes (Incident and Problem management, Change management). Ideally, ITIL Foundation certified.


If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: E-mail