Application Support Engineer

Applications Support Engineer (Incident management)

Role:
• Operate the systems portfolio on client premises – custom applications running on Windows and Linux servers in a 24x7 environment (including shifts)
Responsibilities
• Incident management and resolution following Standard Operating Procedures (SOP)
• Alert management from automated systems
• Manage escalation of issues to other teams and ensure resolution is reached
• Monitoring the environments in portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
• Evaluate the need of and deficiencies including capacity and performance management and planning
• Interface with the internal clients
Critical Hiring Criteria:
• Previous relevant experience with Linux or Microsoft Enterprise solutions.
• Proficiency in spoken and written English
• Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:
o Microsoft Windows Server (2008 R2 and above) or Linux (Centos and RedHat)
o Microsoft IIS 7.5/8 / Apache
o Microsoft SQL Server (2012, 2014)
o Monitoring tools and principles
o Microsoft Powershell
o Microsoft Sharepoint
• Very good understanding of IT processes (Incident and Problem management, Change management). Ideally ITIL Foundation certified.
Application:
• If you know somebody suitable for these position or if you want to apply, please send a detailed CV by e-mail: jobs@snt.ro