SUPPORT ENGINEER

Responsabilities:

- Provide Technical Support service for users in order to ensure business objectives;
- Perform IMAC (install, move, add, change) activities for Microsoft products
- Preparing documentation for technical solution implemented
- Perform on-site activities
- Approaches and solves requests arrived via the dedicated support channels
- Build, assimilate, implement, audit and improve working procedures;
- Communicating with Customers via phone, email or GotoMeeting/WebEx;
- Give feedback to customers on incidents;
- Providing Level 1, Level 2 and Customer Liaison support as required;
- Retrieve all necessary information for further investigations;
- Software Distributions via SCCM (System Center Configuration Manager - advanced remote control application) and deploying SCCM software packages
- Maintains and troubleshoots local and group wide Active Directory networks;


Skills and Experience:

- Windows troubleshooting skills;
- Good knowledge of Microsoft Office applications.
- MAC OS and Android concept knowledge;
- Networking communication protocols knowledge would help;
- Previous experience in similar job is a plus.
- Ability to operate well in an international and multicultural environment;
- Innovative and entrepreneurial mindset
- Well organized, able to set priorities
- Dynamic and good communications skills;
- English language
- Clean driving license – B category - is a must as well as the availability to travel in the field.


Application:
• If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: jobs@snt.ro