Business Service Management

Business Service Management is a strategy, approach and methodology for aligning IT elements to the goals of the business and also to simplify business's IT environment by providing process automation and service management solutions. Business Service Management brings the business perspective and context to the IT environment. With BSM solutions IT understands how their infrastructure and technology investments support the business and how business benefits from that IT infrastructure and technology.
S&T has a slightly more focused approach, identifying nine separate components that underpin BSM:

  • service level management
  • incident and problem management
  • infrastructure and application management
  • service impact and event management
  • asset management and discovery
  • change and configuration management
  • release management
  • capacity management and provisioning
  • identity management.