We are looking for enthusiastic Azure Virtual Desktop & Windows 365 Engineer for our client.  


Additional Responsibilities: 

❖ Provide response and resolution for service requests and incidents according to SLA KPIs

❖  Identify patterns and prevent happening of mass scale issues

 ❖ Create, maintain and perform regular service maintenance procedures (patching, upgrades, unused device cleanup etc.)

 ❖ Create and maintain configurations, policies and groups in the system - follow the naming convention and rules defined by the architects

❖ Follow our client ITIL procedures - Service Request and Incident Management, Change Control, Problem, Major Incident management etc.

 ❖ Deliver and follow internal SOPs as part of the Service Runbook

❖ Lead AVD / W365 troubleshooting and problem resolution from a technical perspective during major incidents. Follow related procedures and documentation due diligence. Take ownership of complex technical matters as required.

❖ Participate and provide technical expertise and support for AVD / W365 related projects

❖ Cooperate with fellow team members about cross functional issues / engage vendors as necessary

 ❖ Bear overall responsibility for uptime, performance and capacity of the system - establish regular monitoring for these items. Implement and respond to alerts from automated monitoring of the AVD / W365 VDI infrastructure

❖ Maintain AVD / W365 features, capabilities and services

❖ Create and maintain KB articles for 1st level support / 2nd level engineering team

❖ Build and maintain relationships with key stakeholders and service customers

 

Basic Qualifications/Skills Section

 

Minimum Years of Experience: Manager: 4 years

 

 Addt’l Years of Experience Verbiage: 

 (Note: Years of experience selected above will combine with verbiage in this section to form a contiguous sentence - i.e “8 years of experience in progressive roles focused on managing information technology applications.”) 

Minimum Degree Required:

High School Diploma 

Degree Preferred:

 Bachelor's Degree 

Additional Information around Degree Preferred:

Bachelor of Computer Science preferred 

Fields of Study: Not applicable 

Certification Required: Not applicable 

Certification Preferred: 

❖ ITIL 4 Certification, along with process knowledge on Incident Management, Problem Management and Service Management.

 ❖ Certified AVD Admin/AVD Specialist 

Knowledge and Skills Preferred: 

❖ Team engagement, leading projects and steering operational tasks ensuring timely and quality service operations delivery

❖ Virtual Desktop Operations experience supporting a medium / large scale deployments

❖ Working knowledge of Group Policy Management, DNS and Active Directory including Sites and Services

❖ Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services

 ❖ Experience with Azure fundamentals and infrastructure networking within the cloud  

Advantages  

❖ Experience with Azure Virtual Desktop / W365 / Azure DevOps / Azure Image Builder / Powershell scripting

❖ Windows 10 and 11 OS and multi-session

❖ Working knowledge of process automation – KPA 

Application:

  • If you have additional questions, you can contact jobs@snt.ro.
  • If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: jobs@snt.ro.

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