We are looking for enthusiastic Microsoft Intune Support Engineer for our client.
❖ Provide response and resolution for service requests and incidents according to SLA KPIs
❖ Identify patterns and prevent happening of mass scale issues
❖ Create, maintain and perform regular service maintenance procedures (patching, upgrades, unused device cleanup etc.)
❖ Create and maintain configurations, policies and groups in the system - follow the naming convention and rules defined by the architects
❖ Follow our client ITIL procedures - Service Request and Incident Management, Change Control, Problem, Major Incident management etc.
❖ Deliver and follow internal SOPs as part of the Service Runbook
❖ Lead Intune troubleshooting and problem resolution from a technical perspective during major incidents. Follow related procedures and documentation due diligence. Take ownership of complex technical matters as required.
❖ Participate and provide technical expertise and support for Intune related projects
❖ Cooperate with fellow team members about cross functional issues / engage vendors as necessary
❖ Bear overall responsibility for uptime, performance and capacity of the system - establish regular monitoring for these items. Implement and respond to alerts from automated monitoring of the Intune/VDI infrastructure
❖ Maintain Intune features, capabilities and services
❖ Create and maintain KB articles for 1st level support / 2nd level engineering team
❖ Build and maintain relationships with key stakeholders and service customers
Basic Qualifications/Skills Section Minimum Years of Experience:
Manager: 4 years
Addt’l Years of Experience Verbiage:
(Note: Years of experience selected above will combine with verbiage in this section to form a contiguous sentence - i.e “8 years of experience in progressive roles focused on managing information technology applications.”)
Minimum Degree Required:
High School Diploma
Additional Information around Degree Preferred:
Bachelor of Computer Science preferred
Fields of Study: Not applicable
Certification Required: Not applicable
Certification Preferred: ❖ ITIL 4 Certification, along with process knowledge on Incident Management, Problem Management and Service Management.
Knowledge and Skills Preferred:
❖ Team engagement, leading projects and steering operational tasks ensuring timely and quality service operations delivery
❖ Experience in managing Windows platforms using Microsoft Intune (Microsoft Endpoint Management)
❖ Proven track record of leading small operational and engineering projects and engagements
❖ Working knowledge of Group Policy Management, DNS and Active Directory including Sites and Services
❖ Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services
❖ Experience with Azure and a fundamental understanding of networking in Azure
❖ Experience with Azure DevOps / Azure Image Builder
❖ Experience with Powershell scripting
❖ Windows 10 and 11 OS and multi-session
❖ Working knowledge of process automation - KPA
❖ Advanced knowledge and experience within Microsoft Company Portal (Microsoft Store)
- If you have additional questions, you can contact firstname.lastname@example.org.
- If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: email@example.com.