We are looking for enthusiastic Microsoft Intune Support Engineer for our client. 


Responsibilities: 

❖ Provide response and resolution for service requests and incidents according to SLA KPIs

❖ Identify patterns and prevent happening of mass scale issues

❖ Create, maintain and perform regular service maintenance procedures (patching, upgrades, unused device cleanup etc.)

❖ Create and maintain configurations, policies and groups in the system - follow the naming convention and rules defined by the architects

❖ Follow our client ITIL procedures - Service Request and Incident Management, Change Control, Problem, Major Incident management etc.

 ❖ Deliver and follow internal SOPs as part of the Service Runbook

 ❖ Lead Intune troubleshooting and problem resolution from a technical perspective during major incidents. Follow related procedures and documentation due diligence. Take ownership of complex technical matters as required.

❖ Participate and provide technical expertise and support for Intune related projects

❖ Cooperate with fellow team members about cross functional issues / engage vendors as necessary

❖ Bear overall responsibility for uptime, performance and capacity of the system - establish regular monitoring for these items. Implement and respond to alerts from automated monitoring of the Intune/VDI infrastructure

❖ Maintain Intune features, capabilities and services

❖ Create and maintain KB articles for 1st level support / 2nd level engineering team

❖ Build and maintain relationships with key stakeholders and service customers

 

Basic Qualifications/Skills Section Minimum Years of Experience:  

Manager: 4 years  

Addt’l Years of Experience Verbiage: 

(Note: Years of experience selected above will combine with verbiage in this section to form a contiguous sentence - i.e “8 years of experience in progressive roles focused on managing information technology applications.”)  


Minimum Degree Required:

High School Diploma 

Degree Preferred: 

Bachelor's Degree  

Additional Information around Degree Preferred: 

Bachelor of Computer Science preferred  

Fields of Study: Not applicable  

Certification Required: Not applicable  

Certification Preferred: ❖ ITIL 4 Certification, along with process knowledge on Incident Management, Problem Management and Service Management.  


Knowledge and Skills Preferred: 


❖ Team engagement, leading projects and steering operational tasks ensuring timely and quality service operations delivery

 ❖ Experience in managing Windows platforms using Microsoft Intune (Microsoft Endpoint Management)

 ❖ Proven track record of leading small operational and engineering projects and engagements

 ❖ Working knowledge of Group Policy Management, DNS and Active Directory including Sites and Services

 ❖ Demonstrated ability to troubleshoot Azure cloud infrastructure and platform services

 ❖ Experience with Azure and a fundamental understanding of networking in Azure 


 Advantages : 

❖ Experience with Azure DevOps / Azure Image Builder

❖ Experience with Powershell scripting

❖ Windows 10 and 11 OS and multi-session

❖ Working knowledge of process automation - KPA

❖ Advanced knowledge and experience within Microsoft Company Portal (Microsoft Store) 


Application:

  • If you have additional questions, you can contact jobs@snt.ro.
  • If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail: jobs@snt.ro.

Choose language