Hardware installation/ De-installation/Racking and Stacking and associated cabling for the operation services
Upgrade of components
Swap service for faulty components
Prepare faulty components for disposal
Base configuration to make components remote accessible
Power check
Cabling check
Maintain local documentation if necessary
Spare parts management and storage service
Configure and install various Layer 2 network devices and service
Liaise with vendors and other IT personnel for problem resolution
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Perform on-site activities
Configure and install various Layer 2 network devices and services
Other responsibilities:
Executing instructions as provided and directed
Resetting/powering cycle of equipment as requested
Assisting in replacing cables
Assisting in managing devices unreachable from the network
Verify relevant information regarding target impacted asset (serial number, type…)
Primary checks points regarding ethernet traffic using led signal, electric power up & align, server panel error
Share with Supplier any relevant information that might be available (recent power outage in local data room that could assist in the root cause analysis)
Supporting and guiding external IT suppliers (e.g. hardware maintenance supplier Telco provider, etc.) to perform on-site work where required (Hub location only)
Other simple activities which may be performed with the directions for off-site staff.
Requests:
Troubleshooting and support for LAN/WLAN incidents
Advanced troubleshooting activities like packet capture and spectrum analysis for WLAN
Networking communication protocols knowledge would help;
Configure and install various Network Layer 2 network devices and services;
Previous experience in similar job is a plus.
Ability to operate well in an international and multicultural environment;
